Trainers: Let’s Retire the “Gotcha”

October 4, 2016 in Author, Dale Ludwig, Facilitation, Posts for Buyers, Talent Development, Training

Originally published on Training Industry’s blog September 28, 2016

Trainers: Let's Retire the "Gotcha" by Dale LudwigThere’s a common facilitation technique used in training situations that needs to go away. Let’s call it the “Gotcha.” This technique intentionally leads learners to fail in some way, by leading them either to an incorrect answer or to fail an activity. Sometimes it’s used as an engagement or attention-grabbing technique. Other times, it’s used to test learners’ prior knowledge or highlight deficiencies in their understanding.

While these are respectable goals, the Gotcha can destroy the trust and goodwill of learners. Here are a couple examples.

Read the full article here.

by Dale Ludwig, President & Founder of Turpin Communication and co-author of the book, “The Orderly Conversation”

Melt the Icebreakers Already

June 18, 2013 in Author, Delivery, Greg Owen-Boger, Presentation, Talent Development, Training

greg 200x300I have had the pleasure to present a session called “Engaging Learners in the Orderly Conversation” for several ASTD chapters this year. It’s designed for an audience of trainers and those who coach trainers and SMEs.

A common discussion that comes up during this session is around the use of icebreakers and energizers that our industry has become so fond of. (Just google “ASTD icebreakers” and you’ll see what I mean.)

Some people in our industry love them. Some don’t.

During the session I make the case that if we, as Workplace Learning & Performance Professionals, want to be respected, we need to value learners’ time. One way we can do that is to not waste it with silly and irrelevant icebreakers.

There’s one particularly awful icebreaker that I’ve suffered several times at conferences. People are to pair up and spend 10 seconds looking at each other. They are then told to turn away from each other and change 5 things about them. For example, move a ring to another finger, take off a jacket, and so on. Then they are instructed to turn back to each other and discover what has changed about their partner.

The point? Change is hard. And here’s the thing: we’re adults, we know change is hard. So how might we make that point quicker? I’d say something like “I think we can all agree that change is hard.”

I suppose I could agree that we need to lighten the mood once in a while. I could also agree that we need to energize learners from time to time. But, as a learner, if you ask me to do irrelevant and/or embarrassing things such as laughing yoga, sharing my favorite Christmas gift as a kid, tell you something unusual about myself, do jumping jacks while yelling “ha,” or recite a nursery rhyme multiple times using different voices and inflection, I may do what I’ve seen others do in these very common situations:

  • Sit there with my arms crossed
  • Roll my eyes
  • Check my phone
  • Walk out

I might also:

  • Question your judgment
  • Think twice before attending another session with you

So, what are better ways to lighten the mood, energize learners, and earn their respect?

  • Explain why they’re there, what they’ll learn, and how to apply it to their jobs. Do this first thing.
  • Acknowledge their knowledge and expertise. Remember: they are not blank slates.
  • Ask them to hold you accountable for not wasting their time.
  • Send them on a break.
  • Listen fearlessly to their ideas.
  • Connect dots.
  • Respect their differing points of view.
  • End early.

There’s always at least one person in each session who will defend their use of icebreakers by saying that they only choose ones that are relevant to the training content. OK, I’ll go along with that as long as the activity doesn’t waste time or make people feel awkward in front of their peers. Unfortunately, most of the ones I’ve seen don’t meet those criteria.

So, what are your thoughts? Are icebreakers ever OK with you? If so, tell us about them in the comments below.

By Greg Owen-Boger, VP at Turpin Communication and co-author of the upcoming book, “The Orderly Conversation”