It’s Not That You Made a Mistake, It’s How You Recover

August 27, 2015 in Barbara Egel, Delivering Your Presentation, Delivery, Engaging Listeners, Managing the Orderly Conversation, Practice Does Not Make Perfect, Preparation, Presentation, The Orderly Conversation, Uncategorized

Recently, I had an opportunity to observe Greg coaching a very Type-A businessperson. In her one-on-one session, the question arose of how to deal with mistakes. During her in-class presentation delivery, she had experienced a brain blip and given an amount in thousands when she meant hundred-thousands. She had stopped, smiled, and said something like, “Well that would be a surprise, wouldn’t it?” corrected the number, and moved on. Greg complimented her on the save, saying, “Your professionalism comes out in your recovery from a flub, not in the fact that it happened.”

That is, the most effective business presenters are so engaged with their audiences and have constructed slides that work so well for them that if they trip over their tongues, get lost for a moment, or even say the opposite of what they really mean, they can recover smoothly and easily.

Well then how do you get to this point? One of the things we talk about a lot is the difference between speeches and presentations. Speeches are formal, scripted, read verbatim, and don’t involve audience interaction until the end (if then) with moderated Q&A. Business presentations are orderly conversations designed to move the work at hand forward. They also have different best practices for preparation: for speeches, you rehearse; for business presentations, you prepare and practice.

  • Rehearsal is designed to get you letter-perfect for your speech. You might think about where to pause, how to gesture, and what kinds of vocal inflection you want to use, like an actor preparing for a role.
  • Business presentations require you to . . .
    • Prepare your material in a way that it helps you engage and stay on track and helps your audience follow, learn, and understand.
    • Practice so you have a sense of the overall flow, adapt to who will be in the room, and get yourself comfortable with the goals of the presentation overall.

Slide1

A flub in a rehearsed speech is hard to recover from for all but the most experienced because a speech is inflexible and not designed for interruption, recap, or clarification. Therefore, a flub comes out looking like—a flub.

In a business presentation, you have prepared to be flexible—you know your stuff and you also know that you’ve created your materials to help you stay on track—so a flub is just one of the many things that can happen to which you respond in the moment, stay engaged with your audience, and move on. If it’s a big flub, they’ll smile with you and be impressed with your ability to recover and move on. If it’s a small thing, and most flubs are, they probably won’t notice at all.

If you find that you’ve said “accounts payable” when you mean “receivable” or Thailand when you meant Taiwan, correct and keep moving forward. Your audience will only remember that you were smooth in your self-correction, didn’t lose focus, and kept the whole room moving forward and making progress.

By Barbara Egel, Presentation Coach at Turpin Communication and editor of “The Orderly Conversation”

What We Can Learn from the Oscars

February 26, 2013 in Assessing Your Default, Author, Dale Ludwig, Delivering Your Presentation, Delivery, Facilitation, FAQs, Myths Debunked, Presentation

I watched the 85th annual Oscar telecast on Sunday. I usually watch the show, and this year I actually stayed awake until the end. What I like about the Oscars is not so much who wins, but what people say after they’ve won one. I don’t know why, but there is something really enjoyable (and not necessarily in a kind way) about watching someone experience an incredible career high and immediately have to speak to an audience of millions about it.

The pleasure is greatest with the acting categories, of course, because the contrast is so great. Here are people who can deliver amazing performances on film and then struggle just like the rest of would during the acceptance speech.

For business people it reinforces just how challenging delivering a presentation actually is.

Because when you think about it, an acceptance speech—in terms of how it’s prepared and delivered—is not that different than a presentation. They are both in their own ways, Orderly Conversations. I’m sure every nominee, even if they thought they had no chance of winning, had a plan. They thought about what they wanted to say and the order in which they wanted to say it. Some of them thought about the message they wanted to get across (Ben Affleck’s was that when you get knocked down in life, “All that matters is that you gotta get up.”)

Beyond those basics, though, there are other similarities. So here is a list of statements that are true for both the presentations you deliver and Oscar acceptance speeches.

  • Scripting doesn’t work. The best thing about this year’s show was that no one I saw pulled out a piece of paper, unfolded it, and started reading. When winners read a script like that they are never engaging or interesting.
  • People are nervous but they work through it. It’s interesting to go back and watch the acceptance speeches online. What you notice is that almost everyone is nervous at first (usually having a hard time catching their breath and saying a lot of ums and uhs), but they pause, breathe, think, and then settle down. Adele was the only winner who never fully gained her composure during her acceptance. The good thing is that she also made fun of herself for it. Which brings me to this comparison.
  • When they make mistakes, they laugh at themselves and move on. What did Jennifer Lawrence say after she fell walking up the stairs? “You guys are just standing up because you feel bad that I fell.” That’s a perfect recovery.
  • Speaking quickly when you’re running out of time doesn’t help. Ben Affleck tried that last night before he got to the closing I quoted above (which was very well delivered). When he was speeding along he lost control and got into trouble with his “marriage is hard work” remark.
  • The best ones feel spontaneous. It doesn’t matter if acceptance speeches aren’t perfect. Those of us in the audience don’t want to see perfectly planned performances. The acceptance speech is one of the few times the public sees actors as they really are (or as close as we’ll ever get to it). We want to see them in the moment, responding to what’s happening in a genuine way. The same can be said for your presentations.

by Dale Ludwig, President and Trainer at Turpin Communication