Let’s Get Serious About Live Instructor-led Training

September 8, 2015 in Author, Dale Ludwig, News, Posts for Buyers, Talent Development, The Orderly Conversation, Training

Dale Ludwig, Founder of Turpin Communication and Co-author of The Orderly Conversation was just published in Training Industry Magazine.

Training Industry Magazine article by Dale Ludwig

Here’s an excerpt.

Let’s Get Serious About Live Instructor-led Training

With so many modes of training delivery available to learning and development (L&D) professionals – online, blended, synchronous, asynchronous, mobile – it’s common to ask whether a traditional face-to-face workshop is necessary to meet the needs of the business. In many cases, it’s not. When it is, though, we have a responsibility to make this mode of delivery worth the investment in time and resources.

To that end, training professionals spend a lot of time thinking about the needs of adult learners. What some of them do not fully take into account, though, is that the adults with whom they work are not merely “adults.” They are Busy People at Work.

Busy People Work - Turpin CommunicationThese learners have unique perspectives and specific needs. Unlike adults in non-business learning environments, they view training as a job responsibility, important for their work and their advancement, and are very busy. Time spent in training is time away from their regular responsibilities. Understanding and empathy for this type of learner must be the driving forces behind training design and delivery. When they are, trainers earn the trust and good will of their learners. Without trust and good will, learners check out of the process.

 

The article goes on to discuss five key concepts for designing and delivering training for Busy People at Work.

  1. Make it a conversation.
  2. Plan to succeed on two levels.
  3. Frame the conversation.
  4. Be engaged and responsive.
  5. Don’t let activities destroy good will.

Read the full article, found on page 21, here.

[Tweet “Successful trainers understand that learners are Busy People at Work. @TrainingIndustr “]

The Orderly Conversation Hits the Radio Waves

June 12, 2014 in News, Presentation, Talent Development, The Orderly Conversation, Training

Listen to Greg Owen-Boger’s interview on Learning Insights Radio (by clicking this link or the picture on the right). The lively conversation moves from The Orderly Conversation’s book release in July, to applying its concepts to business presentations, to L&D folks gaining a seat at the table.

You’ll also hear some terrific interviewing techniques by Stone Payton and Lee Kantor from BusinessRadioX.

And finally, a great big thank you to TrainingPros for sponsoring the show.

 

eLearning with Personality

April 7, 2013 in Author, Find Your Focus Video, Greg Owen-Boger, Talent Development, Training, Video, Virtual

greg 200x300“I think your eLearning courses succeed because they have personality.”

This comment was part of a conversation I was having with an L&D peer at a conference recently. I was really happy to hear it. When we were putting our eLearning courses together, we thought a lot about how we were going to engage learners in the conversation. We wanted our instructors to seem spontaneous and genuine.

I disagree with what I’ve been hearing on social media about how ineffective talking head video is in eLearning. The problem isn’t the fact that we’re seeing a person on the screen. The problem is seeing someone who’s clearly uncomfortable.

So when we use talking heads in our video, we need to find a way to ensure the speaker’s personality comes through.

I’ve been making the rounds of the workplace learning & development conferences speaking on this very topic.

Here’s a link to my speaking schedule.

Turpin Communication has put together a few videos to help people learn to do this as well.

Make Your Videos Authentic
The other day I came across an article someone had posted on Facebook. It was about how small business owners should use video to market themselves. “Keep your video authentic” was the first of 5 recommendations the author made. Although the article is written to a different audience, the same thing applies to eLearning video.

So if you’re thinking about producing eLearning talking head video, think about the learners’ experience. No learner wants to sit through an online course with stilted, painful, inauthentic video. They want to get in, be engaged in an authentic way, learn what they need to learn, and get on with things. Let’s make sure we do that.

Need help for yourself or coaching for someone else? Watch this video.

Learn more about On-camera Coaching.

By Greg Owen-Boger, VP at Turpin Communication and co-author of the upcoming book, “The Orderly Conversation”