Why We Do What We Do (Part 3 of 4)

April 29, 2013 in Author, Dale Ludwig, Delivery, Facilitation, Posts for Buyers, Presentation, Training

A Discussion of Turpin Communication’s Core Principles:
Engagement

Part 1, Part 2, Part 4

Dale Ludwig, President & Founder of Turpin CommunicationThis is the third in a series of four posts focusing on Turpin’s core principles. In the last entry I talked about how every presenter brings a Default Approach to the process and that understanding what it is focuses your improvement. In this post, I’ll focus on what it means to be engaged in an Orderly Conversation.

It seems that everyone is talking about engaging people these days. Businesses use social media to keep customers engaged. Managers want their employees to be fully engaged. Trainers want to engage learners. Each of these uses of the word have to do with how someone else (the customer, employee or learner) responds to something you do. It has to do with motivating them or maybe just keeping them interested.

We use the term to describe what happens when a two-way interaction begins. When presenters engage in conversation with their audience, they are not pouring information into passive listeners. They are not merely grabbing that person’s attention. An engaged presenter initiates a genuine connection with the audience. Both presenter and audience member share a moment in time, both equally engaged.

This level of engagement brings the audience into the conversation, of course, but it also affects how the presenter feels and thinks. Engaged presenters are able to think and speak spontaneously because they are reacting to the people they are speaking to, just as they do in everyday conversation. This, in turn, makes presenters feel confident and comfortable.

It’s for this reason that all presenters, especially nervous presenters, need to take command of the skills that help them engage. Once the conversation begins, the anxiety, self-consciousness, and second-guessing associated with nervousness melt away. You are able to stay focused and rein in the discomfort and distraction of nervousness.

So by focusing on engaging listeners in the conversation, we accomplish two things. First, we help presenters develop the skills they need to work through their nervousness. Second, we release presenters from the generic, prescriptive rules found in traditional training classes. Engaged presenters trust themselves to be confidently self-aware and in control.

Part 1Part 2, Part 4

by Dale Ludwig, President & Founder of Turpin Communication and co-author of the upcoming book, “The Orderly Conversation”

What can I do about dry mouth?

October 15, 2012 in Author, Delivering Your Presentation, Delivery, Engaging Listeners, FAQs, Preparation, Presentation, Sarah Stocker

Dry mouth can be a symptom of dehydration, so drink some water before you present. You also may want to cut back on caffeine before a presentation. Caffeine is a diuretic and can leave your mouth feeling dry. Eating some hard candy just before your presentation can help as well. If your lips get dry, put some lip balm on.

Breathing through your nose instead of your mouth can also help, but only if you can do so without thinking about it. You don’t want it to become a distraction for you.

Be sure to take some water with you to sip during your presentation. When you need a drink, pause and take one. Don’t worry; this won’t make you appear less polished.

Dry mouth can be distracting for you when you present, so do what you need to do to stay hydrated.

By Sarah Stocker, Trainer and Workshop Coordinator at Turpin Communication

Are Hands in Pockets OK?

May 5, 2009 in Author, Delivering Your Presentation, Delivery, Engaging Listeners, FAQs, Greg Owen-Boger, Myths Debunked

Question: Is it OK to put my hands in my pockets when I present? I’ve heard it’s a bad thing to do.

Answer: The short answer is yes, it’s OK to put your hands in your pockets.  Just make sure that it doesn’t become a distraction to your listeners.

It’s not so much about hands in pockets as it is about what to do with your hands in general.
In everyday conversation we gesture naturally, rarely thinking about what our hands are doing.  But when we stand up in front of a group of people, things change.  Some people say their hands feel like clumsy, foreign objects.  So, to make things feel more comfortable, they put their hands in their pockets (or clasp them behind their back or in front of them).  If your hands are confined and out of sight they won’t do anything embarrassing, right?  Well maybe, but if you deliver your entire presentation with your hands locked in any position, they will eventually become a distraction to your listeners and an obstacle to you.

So, the thing to do is to treat the discomfort you feel with your hands as a symptom of a larger issue, the fact that you’re a little uncomfortable and nervous.

Go back to your engagement skills.
Look the individuals in your audience in the eye just as you would in everyday conversation.  Pause to give yourself time to breathe and think about what you’re saying.  Before long you’ll be engaged and comfortable.  Once that happens, your hands will do what comes naturally.  Seems too easy, I know.  But give it a try.

by Greg Owen-Boger, VP and Trainer at Turpin Communication