4 Reasons to Break Annoying Presentation Habits BEFORE You Present

August 19, 2015 in Barbara Egel, Delivering Your Presentation, Delivery, FAQs, Preparation, Presentation, The Orderly Conversation

Often, our learners walk into Turpin workshops expecting to focus on the little habits that are hard to break: saying “um,” “uh,” “like,” or “you know” too much; using uptalk (that habit that makes every statement sound like a question); fidgeting/not standing still; keeping hands in pockets; making a particular face or gesture. Our response is to say that when you are truly engaged and practicing both good, meaningful eye contact and thoughtful pausing, those habits tend to fall away. And most importantly, when you are presenting in a real work situation, we want you focused on engagement and explaining and discussing your content, not being distracted by concerns about goofy little habits.

However, if you’re someone in whom the habits are clearly really ingrained or you want to work on your particular habit just to make sure it goes away, I advise that you work on it in your real-life, low-stakes conversations. This has several benefits:

[Tweet “Work on little, annoying habits in your real-life, low-stakes conversations.”]

  1. If you truly do work on your habits in normal conversations at work and at home, by the time your next VersB Chalkboardpresentation rolls around, the problem will be gone or at least seriously diminished.
  2. It will keep you from fixating on negative observations about yourself during your presentation, which is a guaranteed way to disengage from your audience and end up spinning inside your own head. That spinning kills your effectiveness much more certainly than any amount of uptalk or “like” ever could.
  3. Working on these things when talking with your friends or discussing work with colleagues informally is a safe way to improve your presentations when the stakes are low.
  4. You will be perceived by everyone you encounter as more adult, more authoritative, and more credible once your speech and stance have been permanently rid of these habits. A side benefit is that it works wonders with the cable guy, your significant other’s parents, and snooty restaurant hosts.

[Tweet “You will be perceived as more adult, more authoritative, and more credible.”]

In short, if there’s a presentation habit that’s driving you nuts, bring it out of the presentation space to work on in your day-to-day life so that by the time you’re in front of an audience, you, like, um, totally trust yourself to be on top of those habits, right?

By Barbara Egel, Presentation Coach at Turpin Communication and editor of “The Orderly Conversation”

Coaching SMEs to be Expert Facilitators of Learning

May 13, 2014 in Author, Greg Owen-Boger, Posts for Buyers, Talent Development, Training

UPDATE: Back By Popular Demand

Greg’s been asked back to deliver this same session two more times at the 2015 Association for Talent Development International Conference & Exposition (ATD ICE).


ASTD ICE 5-13-14I had the pleasure of speaking at the ASTD (renamed ATD mid-conference) International Conference & Exposition in Washington, DC last week. The audience for my session included instructional designers and leaders within the training & development function. The topic was about ways to coach SMEs to be more effective in the training room.

The session, as you can see from the picture, was packed. Over 200 people attended, and more would have joined had the room moderator not closed the door and turned people away. I was reminded (again) how hungry the training industry is for help working with their Subject Matter Experts.

Why Bother with SMEs?
There’s good reason to involve SMEs in the training process. They bring credibility, depth, and enterprise-wide perspective. They can also cause frustration for everyone involved, including the learner. And when learners are frustrated, learning doesn’t happen as fully or as efficiently as it should.[Tweet “when #learners are frustrated, #learning doesn’t happen as fully or as efficiently as it should.”]

The Challenge We See
In our experience, working with SMEs to improve their effectiveness in the training room, my colleagues and I have discovered a few things:

  • Materials, slides, and facilitator guides are rarely created with the SME’s delivery style and experience level in mind.
  • SMEs want to do a good job as trainers, but they don’t fully understand what the job is and what’s expected of them.
  • They usually focus too much on the information rather than the application of the information to their learners’ jobs.
  • They don’t understand how to frame the information to provide proper context to the learners.
  • They often aren’t given proper training.

In short, organizations aren’t setting the SMEs up for success. They’re not getting the resources they need to be effective presenters and facilitators of learning. This, in turn, leads to dull learning events and the loss of learners’ good will.

The Solution
Let’s not beat up on SMEs too much. They mean well, but they need help.

On the instructional design side, they need materials designed to support them and their unique needs. Design elements that work for professional trainers don’t necessarily work for others outside the industry.

In the training room, once the session starts, they need to understand that they wear two hats.

  1. The Expert Hat is the obvious hat that they wear. This is the one they wear when they are talking about data, details, and their area of expertise.
  2. The Trainer Hat is less obvious, but a much more important hat. This is the hat they need to put on to provide context, connect dots, and to facilitate learning and the application of the information to the learners’ jobs.

Once they understand their dual purpose in the training room, SMEs are much better able to facilitate learning.

Contact us at info@turpincommunication.com to learn how we can help your SMEs be more effective in the training room.

Postscript #1: SMEs From the Ground Up
I was glad my session at ATD ICE was on Tuesday because that gave me an opportunity to sit in on Chuck Hodell’s session on Monday. He wrote the recent book SMEs From the Ground Up. If you work with SMEs, I highly recommend it. He has some fresh thinking that’s well worth taking a look at. During his session, Chuck talked about ways to manage SME relationships, set expectations, and celebrate their accomplishments.

Perhaps his most impressive thinking, though, is around redefining who the SMEs are on any given project. He writes, “… SMEs are both content-related and process-related. The programmer, the writer, the teacher/trainer and the manager are all SMEs in ways that matter in our work. Identifying and working with all of these specific types of SMEs provides endless possibilities for improved products and processes.”

Postscript #2: Is that Flat Stanley in the Picture Above?
Yes! Not only did I get to speak with 200 learning & development professionals, I got to do it with my Great Nephew Jayce’s Flat Stanley! It’s a cool project. If you’re not familiar with Flat Stanley, click this link: https://www.flatstanley.com/about

by Greg Owen-Boger, VP at Turpin Communication and co-author of the upcoming book, “The Orderly Conversation”